The Warren County Sheriff's Office Emergency Communications Center (ECC) is the primary 9-1-1 public safety answering point (PSAP) for all unincorporated areas of the county as well as the Town of Front Royal. The ECC provides service to the Sheriff's Office, Front Royal Police Department, and Warren County Fire and Rescue.
The communications center is an indispensable asset to public safety. Communications Officers never know what the next call will bring. It could be an armed robbery; an infant not breathing; a house on fire; a vehicle accident with injuries, or a minor noise complaint. Dispatchers are trained to obtain critical information and dispatch help for any emergency.
The ECC operates an advanced 9-1-1 system around the clock and maintains digital communication ties with the Virginia Criminal Information Network (VCIN) and the National Criminal Information Center (NCIC). All radio operations adhere strictly to the guidelines laid out by the Federal Communications Commission (FCC) and the Commonwealth of Virginia, upholding our commitment to professionalism and efficiency in our service.
Our responsibilities include:
- Call Processing: Efficiently handling both emergency and non-emergency calls for service (CFS).
- Prioritization and Dispatch: Prioritizing incoming calls and promptly dispatching relevant services to address them.
- Coordination with Local Services: We serve as the central hub for dispatching calls to the Warren County Sheriff's Office and Warren County Fire and Rescue.
- 911 Call Handling: We are the primary point of contact for all 911 emergencies for both the County of Warren and the Town of Front Royal.
Want to receive emergency alerts for inclement weather alerts and other emergencies in Warren County? Warren County Sheriff’s Office partnered with Smart911™. If you are interested in signing up for alerts, visit the enrollment page.
Warren County Sheriff’s Office offers an additional service available for the safety of their citizens and those passing through. Certain wireless telephone services allows citizens to send a text message to 9-1-1 with their cellular telephone. Text-to-911 is the ability to send a “short message” (SMS) to 9-1-1 when you are unable to make a voice 9-1-1 call. Please see instructions below.
Texting provides a method for individuals to be able to contact a 9-1-1 center for help in situations where their safety could be in jeopardy if they were to be heard speaking. Text to 9-1-1 also provides individuals with special needs or who may not be able to speak, access to emergency services when they need help or want to report an emergency. While text to 9-1-1 offers an additional means to contact emergency services, it is important to understand that voice communication is always preferred as the best form of communication. Voice communications allow for quicker exchange of important information and a greater efficiency in getting help to a particular situation.
If you attempt to send a text to 911 where Text-to-911 service is NOT available, you should receive an immediate “bounce-back” message stating Text-to-911 is unavailable* and you should contact emergency services by another means, such as making a voice call or using telecommunications relay services (the latter for consumers who are deaf, hard of hearing, or have a speech disability).
Like other 9-1-1 calls, Text-to-911 should only be used for emergencies.
If you are in a situation where texting 9-1-1 is your best option, follow these steps:
- On your mobile device, go to the messaging screen, enter the numbers “911” in the “Recipient” or “To” field of a new text message.
- Be sure to enter only the numbers “911.”
- Do not enter any punctuation in the “Recipient” or “To” field.
- Text-to-911 cannot include more than one person. Do NOT copy your emergency text to anyone other than 911. Wait until you are safe to notify others of your situation.
- Press the “Send” button.
- Answer questions and follow instructions from the 911 call-taker.
Important tips for utilizing Text-to-911:
- Do NOT text and drive.
- The first Text-to-911 should be short, include the location of the emergency, and ask for police, fire, or ambulance.
- It is vital you know your location; we cannot always identify your location.
- Keep messages short. Text in simple words – no abbreviations or slang.
- Text-to-911 can only receive words and punctuation and cannot receive emoticons, emoji, pictures, or videos.
- As with all text messages, 911 messages can take longer to receive, can be received out of order, or may not be delivered.
- Translation services are not available at this time; therefore, any Text-to-911 call placed in Warren County should be in English.
*Certain phones and Wi-Fi connections hinder the ability to deliver text messages to the 9-1-1 call center.